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Epson Remote Services awarded “Outstanding Service Tool” in the BLI 2022 Pick and Outstanding Innovation Awards


Keypoint Intelligence recognizes Epson’s printer fleet management service

LOS ALAMITOS, California – December 7, 2021 – Epson America, Inc., a global leader in inkjet printing solutions, today announced that Keypoint Intelligence, the world’s leading independent provider of test and analytical information services for the Document Imaging, named Epson Remote Services as the 2022 Buyers Lab (BLI) Choose the Outstanding Service Tool award winner in the Document Imaging Software category.

“In today’s remote and hybrid work environments, tools with remote maintenance capabilities and advanced error or problem diagnostics can make fleet and field visit management significantly more efficient.” said Dennis Fan, Product Manager, Epson America. “This recognition underscores the important role Epson Remote Services and our service portfolio play in helping partners improve service support and operational efficiency and streamline problem resolution for customers while reducing the cost of service.” .

BLI’s document imaging software choices are the only ones in the industry and are hard-earned awards as they are based on rigorous testing, including the evaluation of key attributes such as functionality, usability and value. . Each product that passes its Keypoint Intelligence laboratory test obtains a Platinum, Gold, Silver or Bronze rating, with the best players being qualified as candidates for selection.

“Businesses are constantly looking for a ‘better, faster, and cheaper’ way to do things. They always ask, “How can I do more with less?” How can I be better than my competition? ‘ For many, the answer to both these questions – and more – is digital transformation, ”said Lee Davis, associate director of software / scanners at Keypoint Intelligence. “We have spent the past year testing all kinds of document imaging solutions that enable businesses to undergo digital transformation, from integrated print applications and print / fleet management solutions to comprehensive management software. content and workflow automation. This year’s winning solutions stand out for a variety of reasons, such as their productivity-enhancing features, ease of use, exceptional value, and other key attributes.

Learn more about Epson Remote Services

Epson Remote Services is a cloud-based printer fleet management tool that allows partners to easily manage, monitor and control customer’s printer fleets remotely. Designed for resellers with multiple printer fleets, Epson Remote Services makes it easy for partners to acquire the information needed to remotely manage Epson printers and access customer printer details, including device status, the status of consumables, printing usage, etc. Its scheduled print usage reports via email can help partners simplify customer billing based on click charges. With advanced alerts and email notifications for problem diagnosis, preventative maintenance, and device status, dealers can control offsite maintenance functions and track device status through the intuitive web interface.

About Epson Business Inkjet

Epson’s portfolio of high-performance business inkjet printing solutions forge the future of office printing and sets the new standard for minimal intervention, affordability and low power consumption. Designed with Epson’s innovative Heatless PrecisionCore technologyMT, Epson’s revolutionary business printing solutions – from Supertank, WorkForce®, WorkForce Pro and WorkForce Pro HC for small businesses Hybrid work from home and office to WorkForce Enterprise – deliver high performance with few moving parts to exceed market needs.

To learn more about Epson’s line of professional inkjet printing solutions, visit Epson.com/BusinessInkjet. To learn more about Epson PrecisionCore heatless technology, visit Epson.com/Heat-Free.

About Epson

Epson is a global technology leader dedicated to co-creating sustainability and enriching communities by leveraging its efficient, compact and precise digital technologies and technologies to connect people, things and information. The company is focused on solving societal problems through innovations in home and office printing, commercial and industrial printing, manufacturing, visuals and lifestyle. Epson’s goal is to become carbon negative and phase out the use of exhaustible underground resources such as petroleum and metal by 2050.

Led by Japanese company Seiko Epson Corporation, the global Epson group generates annual sales of approximately JPY 1 trillion. global.epson.com/

Epson America, Inc., based in Los Alamitos, California, is Epson’s regional headquarters for the United States, Canada, and Latin America. To learn more about Epson, please visit: epson.com. You can also connect to Epson America on Facebook (facebook.com/Epson), Twitter (twitter.com/EpsonAmerica), YouTube (youtube.com/epsonamerica) and Instagram (instagram.com/EpsonAmerica).

About Keypoint Intelligence

For 60 years, customers in the digital imaging industry have trusted Keypoint Intelligence for independent practice tests, lab data, and in-depth market research to drive product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and rewards based on decades of analyst experience. Clients have leveraged this mission-critical knowledge for strategic decision-making, daily sales activation, and operational excellence to improve business goals and increase results. With a focus on customers, Keypoint Intelligence continues to evolve as the industry evolves by expanding offerings and updating methods, while understanding and intimately serving the transformation of manufacturers, channels and their customers in the digital printing and imaging industry.

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EPSON, PrecisionCore, and WorkForce are registered trademarks, EPSON Exceed Your Vision is a registered logo, and PrecisionCore Heat-Free Technology is a trademark of Seiko Epson Corporation. All other product and brand names are trademarks and / or registered trademarks of their respective companies. Epson disclaims all rights in such marks. Copyright 2021 Epson America, Inc.

Source Epson

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